Q: What are my shipping options and time in transit?
1. Orders shipped within
|
Shipping
Services |
Time |
Tracking
Number |
Per Shipment under 0.5lb or 1 Unit |
Per Multiple Shipment 0.5lb + Or 2+ Units |
|
|
3-11
days |
No |
$5.99 |
TBD |
|
UPS-Standard: Approx 5 to 7 business days |
5-7 days |
Yes |
TBD |
TBD |
|
UPS-Express: Approx 1 to 3 business days |
1-3 days |
Yes |
TBD |
TBD |
2. Orders shipped to the
|
Shipping
Services |
Time |
Tracking
Number |
Per Shipment under 0.5lb or 1 Unit |
Per Multiple Shipment 0.5lb + Or 2+ Units |
|
|
8-16
days |
No |
TBD |
TBD |
|
UPS-Express: Approx 1 to
3 business days |
1-3
days |
Yes |
TBD |
TBD |
3. Orders shipped to International countries
|
Shipping
Services |
Time |
Tracking
Number |
Per Shipment under 0.5lb or 1 Unit |
Per Multiple Shipment 0.5lb + Or 2+ Units |
|
Int'l - Canada
Air Packet: Approx 10 to 20 business days |
10 - 20 days |
No |
TBD |
TBD |
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Q: How are shipping charges calculated?
A: Each shipping service is calculated based on the size, weight and destination of the package. All prices quoted are what we get charged by the carrier service to ship your order.
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Q: How long will my package take to get to my destination?
A: That depends on your location and the shipping method you choose.
Please refer to above shipping template and time in transit.
With the exception of Canada Post Domestic, US and International base shipping service, all of our packages can be tracked online and a tracking number will be sent to you via email when your package ships.
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Q: Where can I have my package shipped?
A: You can enter any street address you wish, anywhere you would like it to be sent. However, it MUST be a full street address and NOT a P.O. Box. FedEx and Purolator will not ship to P.O. Boxes and if one is entered as the shipping address your order will be returned to us or possibly lost in the mail.
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Q: How long after placing my order does it take to be sent out?
A: Your order will be processed within 1-2 business days after being placed and shipped 1-2 business days after being processed. You will be notified by email when it has been shipped and the status in your account information will change from “processing” to “shipped”.
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Q: If the order status in my account says “On Hold” what does that mean?
A: We do not backorder product, any item that you order online is in stock at the time of your purchase. Therefore, if your order is “on hold” it is not a problem with the merchandise but with the order. Be sure to check the email account you provided when you made your order because there may be a problem with information you entered, you will always be sent an email when the status is changed on your account. I.e. a P.O. Box for your shipping address could be the problem.
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Q: My order still says it is “processing” but I made my order over 3 business days ago, what is wrong?
A: Make sure to check the main page of the store when you make an order, if there is ever a problem with shipping, there will be no shipping for a certain period of time or any other reason orders would not be sent out it, would be posted there. Here is the link:
If that is not the case, your order was most likely not created in our system and we were unable to see that you made one for the following reasons: 1. While you were processing your credit card you hit the ”back” button. This will cancel any order in the system but will not cancel your credit card from being charged. 2. You have hit the process button repeatedly and this sends a signal to the credit card company that the card is being charged more then once, this will also cancel your order. These problems are caught most of the time and you will be contacted, in the case that you have not been contacted please email shipping@ryekasport.com to notify us of the problem. Always check your account to ensure your order is on time and check your emails in case you have been sent an email from our customer service team.
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Q: How do I track my order?
A: When your order is shipped you will be sent a confirmation email with a tracking number in the comments. Use that tracking number and enter here based on specified shipping service:
www.canadapost.ca
You will be able to track your package every step of the way!
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Q: What is your return policy?
A: We gladly accept exchanges for different sizes or colors only. Please email us so we can check for availability, put any items needed on hold and we will give you a return authorization number. All exchanged items must be returned in their original condition, meaning they are unworn and unwashed and in good condition. Upon receiving the goods back from you we will ship the items being exchanged. Please note we do not cover any shipping costs that are incurred by shipping the item back to us. Any orders sent back to us without permission or do not fit the exchange criteria will not be accepted and will be sent back to you at your expense.
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Q: Can I make an order over the phone?
A: We are a web based store only. At this time we cannot accommodate phone orders.
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Q: I received my order but items were either missing or damaged. What happens now?
A: In the unlikely event that this happens please contact our customer
service team immediately at shipping@ryekasport.com
.
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Q: I want to purchase an item that I see online but you do not have my size or color?
A: Please contact our customer service team at shipping@ryekasport.com . If a size or color cannot be selected it is because it is out of stock and therefore unavailable either temporarily or indefinitely.
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Q: Do you ship orders outside of
A: Yes we ship to most international countries including the
Please note:
- Not all shipping methods may be available.
- Additional fees such as taxes, duty or brokerage may be requested upon delivery or billed to you by the carrier or your local customs department.
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Q: I see that your products are listed in Canadian dollars. How can I pay in other currencies?
A: At this time all of our products are listed in Canadian dollars. Your financial institution will convert the total of your order to the associated currency that applies to your account. To get a general idea of what your order will cost try using an online conversion chart. However your bank may convert your purchase at a different rate than some online charts because often a conversion fee may be applied during the process.
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Q: Do I have to beat home to receive my order?
A: Yes, someone must be available to sign for the package during business hours. If no one is available when the delivery is made a carrier notice will be left to indicate a delivery attempt. An info notice will detail any information needed to help you complete the delivery.
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Q: I tried to make a purchase but my card is being declined. Why?
A: Credit cards maybe declined for various reasons. Most often it is because the billing address has not been entered correctly. You must make sure that all information being disclosed matches what is on record with your financial institution. You may also have to check the CVV number on the back of the card and make sure you are entering it correctly. CVV numbers are used as a security feature and by not entering one when prompted to or entering an incorrect number too many times may also be a reason why your transaction is being declined.
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Q: What is the best way to contact you if I have a question or a problem with my order?
A: We are Internet based only so the best way to contact us is by email at shipping@ryekasport.com .
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Q: What are your store business hours?
A: All orders and inquiries will be processed from 9 AM EST to 5 PM EST Monday to Friday. Any exceptions to these listed hours will always be posted on the main page of the store.
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If you have any additional questions, Please contact shipping@ryekasport.com